Customer Service Representative, Injection Mold

Danville, VA

 

Walraven is seeking an Injection Customer Service Coordinator to join our team! Reporting to the VP of Sales, the Customer Service Coordinator is responsible for providing exemplary customer service to Walraven’s customers by giving customers accurate information.

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What you will do:

• Answer customer technical product inquiries

• Listen and respond to customer complaints

• Invoice customers based on shipments

• Process orders placed by customers

• Provide quotes on products with lead times

• Provide order confirmations with updated lead times with the assistance of production and logistics

• Negotiate with logistics companies

• Communicate backorders or delays to customers

• Provide support for inside sales

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Skills and Qualifications:

• High School Diploma or GED

• Great customer service skills

• Familiar with computer and simple ERP system

 

Physical Demands and Abilities:

• This position requires sitting and occasional standing and walking around facility

• Employee must be able to lift a minimum of 20lbs

• The position also requires the use of computers and office equipment